Terms and conditions
Lifting Shadows is published by Essential Works
By using this site to purchase Lifting Shadows, you agree to be bound by the terms and conditions detailed here.
Lifting Shadows is sold by a preorder system. On receipt of your payment, Essential Works will take and hold your payment until books are ready to ship.
We reserve the right to change shipping dates at any time and without prior notice. Delays to shipping shall not be grounds for a refund.
Should merchandise arrive damaged, please contact us with your full name and postal address, any email confirmation received, and your order number if applicable. We check all our products to ensure that they are shipped in new condition. However, Essential Works cannot be held responsible for damage incurred during shipping.
Once you have provided us with a description of the damage or defect we will provide further instructions for its return. You will be responsible for any associated postage charges in returning the item - however, once the item is determined to be damaged as a result of damage during shipment or manufacturing fault, postage charges will be refunded upon receipt (although we cannot refund any priority, express or courier component of the postage charge). Essential Works will provide replacements for any damaged or defective item while still in stock; we are unable to offer refunds as an alternative to replacement. Should a replacement for a damaged or defective product be unavailable, we will provide alternatives - such as store credit, alternative product replacement, or full refund.
You must contact Essential Works within 30 days of receipt of any damaged or defective items to arrange an exchange or refund. Requests received outside this 30 days may not be possible, and will be at the discretion of Essential Works.
If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item. We can only accept the return of opened items if they are damaged or defective.
You must contact us before returning any item for full details and instructions; we are unable to accept returned without the necessary documentation. When you send your item back to us, we'll process the returned item and you can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return.
For full instructions on how to return a purchase, please contact us with your full name and postal address, any email confirmation received, and your order number if applicable.
You must contact Essential Works within 30 days of receipt of any purchase to arrange any return. Requests received outside this 30 days may not be possible, and will be at the discretion of Essential Works. This does not affect your statutory rights.
We hope this explains things clearly, but if do you have any questions, please contact us and we will try to help.
